Shipping and Delivery Policy

Last Updated: September 5, 2026

This Shipping and Delivery Policy applies to all orders placed through our online store.

1. Shipping Information

We offer free tracked standard shipping on all eligible orders.

• Shipping cost: Free

• Order processing time: 1–3 business days

• Estimated transit time: 8–15 business days after dispatch

• Estimated total delivery time: 9–18 business days

Business days are Monday through Friday, excluding public holidays. Processing and transit times are separate.

2. Delivery Area

We deliver to the countries and regions available for selection during checkout. If your location is not available at checkout, we are currently unable to accept an order for delivery to that location.

Customers must provide a complete and accurate delivery address, including the recipient’s name, street address, house or apartment number, postal code, city, and country.

3. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the following business day. During periods of high demand, processing may take longer than usual.

4. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where available.

Tracking information may require several business days to become active after the parcel has been handed over to the carrier.

5. Estimated Delivery Times

Delivery times are estimates and cannot be guaranteed. Delivery may be affected by factors outside our control, including:

• Carrier delays;

• Customs processing;

• Public holidays;

• Severe weather conditions;

• Incorrect or incomplete delivery information;

• Local postal service disruptions.

If your order is delayed, please contact us at townsleygoudeau105@gmail.com.

6. Address Changes

If you notice an error in your delivery address, please contact us as soon as possible at townsleygoudeau105@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. If a parcel is returned because the address was incorrect or incomplete, we will contact you to arrange redelivery.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

8. Lost or Damaged Packages

Please inspect your package upon delivery. If your order arrives damaged, or if you believe it has been lost during transit, contact us immediately at townsleygoudeau105@gmail.com.

Please include your order number, a description of the issue, and photographs of the damaged parcel or item where applicable. We will investigate the matter with the shipping carrier and provide an appropriate solution.

9. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

Customs clearance may also affect the estimated delivery time.

10. Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: townsleygoudeau105@gmail.com